I lost access to the mobile number attached to my Skrill account, but here is how i later regained full access to my Skrill account.
On 30th of September, a client from Greece contacted me for a paid service to assist them unblock Website URL on Facebook which cost $20. I accepted to do the job and of course get there website unblock before the next 24 hours but payment method was a problem since i have temporarily stopped accepting PayPal for Non-shippable goods and non digital downloadable products or files to stay on a safer side and avoid losses.
For most people, we accept payment via Transferwise, Skrill, Remitly, Worldremit and major Cryptocurrencies for this job. So our client from Greece have offered to pay via Skrill (Maybe the one he is more familiar with)
Note: If we are accepting payment via Skrill, we accept it as bank transfer and not sending to Skrill email. Why do we do this? because Skrill withdrawal charges is too costly for us and i have put up a screenshot of the withdrawals and charges for you to grasp a better understanding of why we do this.
As you can see, the Skrill Money Transfer which delivers direct to bank account is NGN 7614.67 but here is how much we will get if we had withdrawn from Skrill balance (That is if the funds was sent via Skrill email)
See that? by now you must have understood why we prefer Skrill money Transfer in bank account and not wallet.
So back to the discussion. My client was supposed to pay me via Skrill direct bank transfer but choose to pay via email instead (I think his friend directed him to me as he claimed plus back when i worked for the person that referred him to me. i decided to accept payment via email on skrill wallet because we have reached our bank daily transaction limit)
He sent the money via skrill email, unfortunately for me I have lost access to mobile number registered to that skrill account where i am supposed to receive skrill 6 digit verification code. which means i cannot access the account and my money was stuck. I tried to reach out to him so that he can cancel the transfer and resend it the appropriate way but he have gone offline for days, i tried to call his mobile number but it was switched off. “Damn! I have lost this money after doing there job” I said to myself. I wanted to give up the money because i know how annoying Skrill support can be atimes but i decided to give it a try and contact Skrill just to try my luck and see if they can assist me with this issue. So i sent them a mail that reads:
Hello and Greetings to the Wonderful Skrill family.
I am contacting in regards to my lost Mobile number, I have my login details but lost my number please help me
luckily for me they replied with instruction on what i need to do from my end. The instruction reads:
Dear Kings Amalaego,
Thank you for contacting the Skrill Help Team.
Please be advised that you have updated your password. Be aware that you can log in via email code verification instead of SMS code.
If you no longer have access to the phone number registered in your account or you are experiencing SMS issues, you can switch to the email verification flow by following these steps:
- Click on ‘Send new code’ at least once.
- A new link will appear saying – ‘I can’t receive SMS’. Click it to receive a one-time password over email (email@example.com).
- Once logged in via the web browser, you can review your number via the Settings > Personal Details tab.
We hope this information was useful. Please contact us again in case of further questions.
Skrill Help Team
Friends, that did helped me as i was not aware that the “send new code” option will load a new page where i have to receive a six (6) digit code on my email that will enable me login to my account.
So even if you have skrill 2 factor authentication enabled, then please try my method as that should help solve your issues.